Ermelinda Yosefa
Awe
Program Studi
Pendidikan Guru Sekolah Dasar,
e
– mail : ermelindayosefaawe8@gmail.com
Abstrak
Penelitian
ini bertujuan untuk mengetahui
kontribusi rana prasarana, pelayanan administrasi akademik, kinerja
dosen terhadap kepuasan mahasiswa dalam layanan akademik di STKIP Citra
Bakti. Populasi dalam penelitian ini
mahasiswa/i dari Program Studi Pendidikan Guru Sekolah Dasar (PGSD) dan Program
Studi Pendidikan Jasmani Kesehatan dan Rekreasi (PJKR) STKIP Citra Bakti yang
telah mengikuti perkuliahan lebih dari dua semester, sebanyak 228 orang dimana
mahasiswa tersebut diasumsikan telah merasakan dan memanfaatkan sarana
prasarana kampus, pelayanan administrasi, dan proses pembelajaran oleh dosen
secara menyeluruh, dan sampelnya adalah
sebagian dari mahasiswa Prodi PGSD dan PJKR
yang akan diambil melalui teknik simpe
random
sampling. Sesuai dengan tabel Krejcie
dan Morgan serta formula Wenwich banyaknya anggota sampel yang diambil
adalah 144 orang. Pengambilan sampel dilakukan dengan teknik simple random sampling. Penelitian ini
menggunakan rancangan ex-post facto dengan
teknik korelasioanal. Data yang dikumpulkan dalam penelitian ini
menggunakan kuesioner dengan
mengikuti pola Likert. Data dianalisis dengan analisis regresi ganda.
Hasil penelitian menunjukan bahwa : (1)
terdapat kontribusi yang signifikan sarana prasarana terhadap kepuasan
mahasiswa dalam layanan akademik melalui
persamaan regresi Ŷ= 95.746+0,560 X1 dengan kontribusi
sebesar 17,8%, dan sumbangan efektifnya sebesar 14%, (2) terdapat kontribusi yang signifikan
pelayanan administrasi akademik terhadap kepuasan mahasiswa dalam layanan
akademik melalui persamaan regresi Ŷ= 142.171 + 0,441 X2
dengan
kontribusi sebesar 3,8% dan sumbangan efektifnya sebesar 2,9%. , (3) terdapat
kontribusi yang signifikan kinerja dosen
terhadap kepuasan mahasiswa dalam layanan akademik melalui persamaan
regresi Ŷ= 103.853+
0,531X3 dengan kontribusi sebesar
7,7%, dan sumbangan efektifnya sebesar 6,0% , (4)
terdapat kontribusi yang signifikan secara simultan sarana prasarana,
pelayanan administrasi akademik, kinerja dosen terhadap kepuasan mahasiswa
dalam layanan akademik melalui persamaan regresi Ŷ = 25,516 + 3,283 X1
+ 0,248 X2 + 0,244 X3 dengan kontribusi sebesar
22,9 %.
Kata Kunci : Sarana Prasarana,
Pelayanan Administrasi, Kinerja Dosen, Kepuasan Mahasiswa
THE
CONTRIBUTION OF INFRASTRUCTURES, ACADEMIC ADMINISTRATION SERVICES, AND LECTURER’S
PERFORMANCE UPON STUDENT’S SATISFACTION IN ACADEMIC SERVICES
(A STUDY
ABOUT THE PERCEPTION OF STUDENTS IN STKIP CITRA BAKTI)
Ermelinda Yosefa Awe
Teacher Education for Elementary
School ,
e – mail: ermelindayosefaawe8@gmail.com
Abstract
This
research aimed at finding out the contribution of infrastructures, academic
administration services, and lecturer’s performance upon student’s satisfaction
in academic services in STKIP Citra Bakti. The population in this study was students
of Teacher Education for Elementary School (PGSD)
and Physical Education, Health and Recreation (PJKR) STKIP Citra Bakti who have followed
lecture for more than two semester, with total 228 where those students were
assumed to have been felt and used campus infrastructures, administration services and learning process by lecturers
thoroughly, and the sample is a part of Teacher Education for Elementary School
(PGSD) and Physical Education,
Health and Recreation (PJKR)
students which would be taken through technique simple random sampling. In
accordance with the table of Krejcie and Morgan and also Wenwich formula, the
total of member samples which taken were 144 people. The sample collection was done
by a simple random sampling. This research used design ex-post facto with co-relational
technique. The data collected in this research used a questionnaire by
following a pattern of Likert. Data
analyzed by double regression analysis. The result of the study
shows that: (1)
there are significant contribution of infrastructures upon student’s satisfaction
in academic services through the regression equation is Ŷ =
95.746 + 0,560 x1 contributing of 17,8 % , and contributions of the effectiveness
is 14 % , (2)
there are significant contribution of administration services academic upon
student’s satisfaction in academic services through the regression equation is Ŷ=142.171 + 0,441 x2
contributing of 3.8 % and contributions of the effectiveness is 2.9 % , (3 ) there are significant
contribution of performance lecturers upon student’s satisfaction in academic
services through the regression equation is Ŷ
= 103.853 + 0,531x3 contributing of 7.7 % , and contributions of the
effectiveness is 6 % , (4)
there are significant contribution simultaneously of infrastructures, academic
administration services, lecturer’s performance upon student’s satisfaction in
academic services through the regression equation is Ŷ =
25,516 + 3,283 x1 + 0,248 x2 + 0,244 x3 contributing of 22,9 % .
Keyword : infrastructures ,
administration services , lecturer’s performance, student’s satisfaction
